HERE ARE THE VARIOUS EMAILS YOU WILL RECEIVE ONCE YOUR ORDER IS PLACED, IN CHRONOLOGICAL ORDER:

– AN ORDER CONFIRMATION EMAIL

– A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER AND THE RECEIPT

YOU ARE LIKELY TO RECEIVE AN EMAIL AFTER YOUR ONLINE PURCHASE EXPERIENCE ASKING FOR YOUR FEEDBACK

IF YOU HAVE PLACED AN ORDER WITH ONE OF OUR AMBASSADORS, YOU WILL FIRST RECEIVE AN EMAIL ALLOWING YOU TO PAY REMOTELY FOR YOUR ORDER.

SIMILARLY, IF YOUR ORDER IS DELAYED, YOU WILL BE NOTIFIED BY EMAIL.

PLEASE CHECK YOUR “JUNK MAIL” FOLDER AND ENSURE THAT THE EMAIL ADDRESSES CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX.

OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE.

IF THE PROBLEM PERSISTS, PLEASE CONTACT OUR CLIENT SERVICE.